Refund policy

RETURNS, CANCELLATIONS AND REFUNDS POLICY

Thank you for shopping at info@shadanigroup.com operated by Shadani India Private Limited.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on returns and refunds.

The following terms are applicable for products that you purchased with us.

FREQUENTLY ASKED QUESTIONS

When can I cancel my order?

You are entitled to cancel your order prior to dispatching the order from our warehouse.

In order to exercise your right of cancellation, you must cancel the order only by calling our customer support team at +91-9310744140

When can I return?

You may return the product within 7 business working days under any of the following conditions:

• The supply of goods where the date of expiry is over.
• The supply of goods which is found seal broken.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced goods may be refunded. Unfortunately, goods on sale cannot be refunded.

How will I return the product?

Once a cancellation or refund is approved, you need to arrange paid delivery to our company at the given address in its original packing and unused conditions, with all original tags and labels attached:

Attention: Returns

You will be responsible for all return shipping charges. We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

When will I get the refund of my prepaid orders?

Refund will be processed within 30 business working days after necessary verification by the team which includes the physical counting and will be done as per actual counts received.

 Is there any exceptions to the return policy?

Refunds and replacements are not applicable for negligence and inappropriate storage conditions. It must be noted that the company reserves the right to ascertain such cases.

How can I contact the seller?

Information must be given regarding Returns and Refunds at:

Email: info@shadanigroup.com

Phone number: +91-9310744140